[Block] Delivery & Return

Returns and Refunds Eligibility

– We accept returns and issue refunds for eligible products within 7 days of purchase.
– To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
– Certain products such as e-liquids, coils, and disposable vape pens may not be eligible for return due to hygiene and safety reasons, unless they are defective or damaged upon receipt.

How to Initiate a Return:

– To initiate a return, please contact our customer service team within the specified return period.
– Provide your order number and details about the product you wish to return.
– Our customer service team will provide you with instructions on how to return the product.

Refund Process

– Once we receive the returned product and verify its eligibility, we will process your refund within 5 business days.
– Refunds will be issued to the original payment method used for the purchase.
– Shipping fees and any applicable taxes paid at the time of purchase are non-refundable.

Defective or Damaged Products

– If you receive a defective or damaged product, please contact us immediately upon receipt.
– We may require photographic evidence of the defect or damage before authorizing a return.
– Upon verification, we will provide you with a replacement product or issue a refund, including any applicable return shipping costs.

Non-Receipt of Products

– If you have not received your order within the estimated delivery time, please contact our customer service team.
– We will investigate the issue and may offer a replacement product or issue a refund, depending on the circumstances.

Exceptions

– Clearance or sale items may not be eligible for return or refund unless they are defective or damaged.
– Products purchased from third-party sellers or distributors are subject to their respective return and refund policies.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Contact Us for the return address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

– If you have any questions or concerns about our Refund Policy, please contact our customer service team.

Changes to this Refund Policy

– We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
– Your continued use of our website after any changes to this Refund Policy will constitute your acceptance of the updated terms.

rush

all author posts